End User Support Engineer
Core
Provides technical troubleshooting and acts as the escalation point for Ireland-based issues, ensuring high-quality end-user support services and driving technical standards.
Role type
Senior End User Support Engineer
Builds
Stable and secure end-user computing environment for enterprise clients
Domain
Enterprise IT / Desktop Support / Service Management
Deliverable
client delivery
Required skills
Advanced troubleshooting of Windows/macOS, Endpoint management (Intune), ITIL framework knowledge, Root cause analysis, Stakeholder engagement, Documentation management
Preferred skills
VDI technologies, Device lifecycle management, Vendor management
Technologies
Microsoft Intune, Ivanti ISM, ServiceNow, Microsoft 365, SCCM/MECM, JAMF
Responsibilities
Act as primary escalation point for complex desktop/hardware/software issues, Define and enforce technical standards and procedures, Manage endpoint tools and ensure patching/security compliance, Provide advanced user support for VIPs and business-critical users, Maintain technical documentation and SOPs, Collaborate with Infrastructure, Security, and Networking teams
Seniority
Senior, hands-on IC with escalation management
