Service Support Specialist (On-Site Moreno)
Core
Monitor live casino game play, correct user and technical errors, and ensure gaming tables remain operational without interruptions.
Role type
On-site service support specialist (gaming floor operations)
Builds
Live casino game tables and operations
Domain
Online casino entertainment / Gaming operations
Deliverable
physical/clinical work
Required skills
IT knowledge, English (fluent), Spanish (fluent), incident management, dispute resolution, real-time monitoring, hardware/software troubleshooting
Preferred skills
EVO experience, mentorship capabilities
Technologies
JIRA, TTS, WIKI, monitoring tools
Responsibilities
Identify and resolve game irregularities caused by dealer mistakes or software issues; resolve player disputes regarding game integrity; monitor critical application functions and infrastructure components; log and escalate alerts; produce post-resolution incident reports; train and mentor team members.
Seniority
Individual Contributor, operational level