Job
Core
Provide technical support, troubleshoot platform issues, and manage integrations for B2B casino operators and internal B2C brands.
Role type
Technical Account Manager (L2 Support)
Builds
Casino platform operations, integrations, and settlements
Domain
iGaming / Casino operations
Deliverable
client delivery
Required skills
REST APIs, JSON, HTTP requests, webhooks, callbacks, log analysis, ticketing systems, casino platform knowledge, payment flows, game transactions, third-party integrations
Preferred skills
SQL, white-label solutions, multi-brand support
Technologies
Postman, Jira
Responsibilities
Resolve platform issues and manage tickets, troubleshoot accounts and payments, coordinate incident resolution, maintain technical documentation
Seniority
Mid-level, hands-on IC