Application Support Specialist
Core
Technical support specialist for specific technology implementations within the Department of Revenue, managing service tickets, documenting system behavior, and collaborating with vendors to resolve issues and improve processes.
Role type
Application Support Specialist
Builds
Maintains system functionality and operational stability for revenue-related applications
Domain
Public sector IT / Government Finance
Deliverable
client delivery
Required skills
Service ticket management, technical documentation, system configuration analysis, vendor relationship management, root cause analysis, initial testing of patches and upgrades
Preferred skills
Experience with vendor ecosystems, process improvement, stakeholder communication
Technologies
Service ticketing systems, revenue management applications
Responsibilities
Manage work in a service ticket queue environment, document application behavior and known issues, monitor recurring issues and escalate root causes, coordinate with development and vendor teams on issue resolution, perform initial testing of enhancements and patches, build relationships with business units and vendors
Seniority
Mid-level, hands-on IC