Technicien Support Systèmes ou Réseaux
Core
Handle client and internal incidents for Free Pro network and system services, ensuring end-to-end resolution and SLA compliance.
Role type
Systems or Network Support Technician
Builds
Network and system stability for Free Pro enterprise clients
Domain
Telecom and IT infrastructure
Deliverable
client delivery
Required skills
TCP/IP, BGP, OSPF, xDSL, IP, MPLS, Linux, UNIX, Windows, server deployment, Apache, iptables
Preferred skills
Hardware knowledge
Responsibilities
Answer client calls and manage support tickets, qualify incident content, perform network and equipment corrections, communicate with clients during incident resolution, monitor network equipment, coordinate with supplier operators, ensure contractual resolution deadlines, consider cost and quality of service aspects
Seniority
Junior to Mid-level (2+ years experience required)
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