Consultant Support FAI avec expertise N1
Core
L1 technical support specialist handling network incident processing, customer complaints, and service restoration for ADSL, FTTH, VOIP, and IPTV services.
Role type
L1 technical support consultant
Builds
Network service stability and customer satisfaction
Domain
Telecommunications / Internet Service Provider
Deliverable
client delivery
Required skills
network troubleshooting, incident diagnosis, customer communication, ticket management, service restoration, trend analysis
Preferred skills
experience in telecom sector (ISP)
Technologies
ADSL, FTTH, VOIP, IPTV
Responsibilities
Analyze, diagnose, and resolve network incidents under time constraints; handle customer complaints for individual and enterprise clients; ensure customer satisfaction with timely responses; communicate effectively with clients; identify and implement corrective measures for service interruptions; qualify tickets before escalation to Level 3 experts; track incidents and analyze trends for preventive actions; support field teams and customer service departments.
Seniority
Junior to Mid-level, hands-on IC