Ingénieur Support Systèmes
Core
Provide technical support to clients and assist teammates across Free Pro offerings by managing infrastructure evolutions, incidents, and change requests.
Role type
Systems Support Engineer
Builds
Free Pro infrastructure platforms and client services
Domain
Telecom/IT infrastructure and cloud
Required skills
Database management (MySQL, PostgreSQL), OS administration (Windows, Unix), Storage and backup solutions, Automation tools (Ansible, OpenStack, Docker), Network protocols and routing
Preferred skills
Network technologies
Responsibilities
Operate client platforms, open and track incidents with supplier operators, proactively monitor Free Pro infrastructures, handle Level 2 system incident escalations and client change requests, perform equipment updates for security issues, support Support Technicians, document operational procedures, produce weekly reporting, participate in scheduled HO/HNO interventions, manage on-call rotation