Junior Multilingual Service Desk Engineer ( temporary contract )
Core
First-line IT support engineer acting as the primary contact for a diverse European user base, ensuring smooth operations across laboratories, offices, and VIP sites.
Role type
Junior Service Desk Engineer
Builds
IT support services for end-users across 500+ sites in Europe
Domain
IT Operations / Service Management
Deliverable
Dashboards & analysis (via ticketing systems) and client delivery (user support)
Required skills
Troubleshooting Windows systems, Microsoft 365 administration, Identity and Access Management (IAM), Incident logging and tracking, Basic application triage
Preferred skills
Active Directory, Azure, ITIL practices
Technologies
Windows 10/11, Microsoft 365, Ticketing systems, Active Directory, Azure
Responsibilities
Provide first-line IT support to end users across Europe, Troubleshoot and resolve technical problems related to Microsoft 365 and Windows environments, Support identity and access management processes, Assist with printing services and patching activities, Log and track incidents using ticketing systems, Escalate complex issues to second-line support, Contribute to knowledge base and documentation improvements
Seniority
Junior, 1-3 years experience