Retention Specialist - Alabang

wns-global-services

Muntinlupa, NCR, ph💼 Full-time🗓 2026-04-15 → 2026-09-25

Core

Provide customer support, handle renewals and retention, and drive inside sales for B2B clients using CRM tools.

Role type

B2B Sales & Retention Specialist

Builds

Customer retention and revenue growth for B2B accounts

Domain

B2B Sales / Customer Success

Deliverable

client delivery

Required skills

B2B sales, renewals, retention, inside sales, CRM tools (Salesforce, HubSpot), customer support

Preferred skills

SaaS business models, customer success principles, shifting schedules

Responsibilities

Communicate with customers professionally, listen to needs, demonstrate empathy, provide solutions per process guidelines, manage renewals and retention activities, conduct inside sales

Seniority

Mid-level, hands-on IC

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