Service Support Specialist (On-Site Canning, Ezeiza)
Core
Monitor live casino game play, correct user and technical errors, and ensure gaming tables remain operational without interruptions.
Role type
On-site service support specialist (live casino operations)
Builds
Live casino gaming tables and operations
Domain
Online gaming / Live casino entertainment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT knowledge, English (fluent), Spanish (fluent), incident management, dispute resolution, real-time monitoring, JIRA usage, TTS reporting, team mentoring
Preferred skills
EVO experience
Responsibilities
Ensure all gaming tables are operational without interruptions; identify and resolve game irregularities caused by dealer mistakes or software issues; resolve real-time incidents on the gaming floor involving hardware, software, and network connectivity; resolve player disputes regarding dealer actions or game integrity; monitor critical application functions and infrastructure via provided tools; log and escalate alerts; record major incidents in TTS and produce post-resolution reports; train and mentor team members.
Seniority
Individual Contributor, operational support
