Technical Support Specialist
Core
L1 Technical Support Specialist monitoring system performance and resolving client issues in the iGaming and Entertainment industry.
Role type
L1 Technical Support Specialist
Builds
System stability and client satisfaction for iGaming and Entertainment businesses
Domain
iGaming and Entertainment
Deliverable
client delivery
Required skills
Grafana monitoring, Jira/JSM ticketing, HTTP/REST API understanding, browser DevTools usage, incident documentation, root cause analysis, SLA management
Preferred skills
Client-server architecture knowledge, issue reproduction skills, analytical thinking, ownership mindset
Technologies
Grafana, Jira, JSM, HTTP, REST API, Browser DevTools