Field Collection Team Leader - Palangkaraya
Core
Manage and monitor collection and recovery performance to ensure target achievement for unsecured loans and paylater services.
Role type
Field Collection Team Leader
Builds
Collection and recovery operations for Indodana's paylater and unsecured loan products
Domain
Financial services / Fintech / Unsecured lending
Deliverable
client delivery
Required skills
Field collection, team supervision, performance coaching, territory management, payment monitoring, case handling, Microsoft Office
Preferred skills
Fintech experience, prior supervisor/coordination experience, vehicle ownership, driving license (SIM C or A)
Responsibilities
Monitor collection and recovery performance against targets, provide daily/weekly/monthly reports on delinquency and moving AR, assist collectors with difficult cases, supervise and coach field collectors, handle underperforming collectors, monitor visit results and counts, assign territories, manage and monitor consumer payments, analyze consumer handling and report to management, review and approve visit plans, discuss branch targets and challenges with management
Seniority
Mid-level, hands-on IC with team leadership