Salesforce functional Analyst (CPQ)
Core
Translates business needs into Salesforce configurations and user stories, focusing on CPQ, Sales Cloud, and Service Cloud to bridge gaps between stakeholders and technical teams.
Role type
Salesforce functional analyst (CPQ)
Builds
Salesforce-native solutions (configuration over customization) for business processes
Domain
Enterprise software / CRM / CPQ
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce platform knowledge, CPQ expertise, requirements gathering, user story writing, solution design, documentation, analytical thinking
Preferred skills
Billing, Service Cloud Voice, Pardot (MC Account Engagement)
Technologies
Salesforce, AppExchange, Sales Cloud, Service Cloud, CPQ, Pardot
Responsibilities
Partner with Product Owners and Business Owners to align on priorities; Facilitate workshops to uncover real needs; Translate requirements into user stories with acceptance criteria; Propose Salesforce-native solutions and evaluate trade-offs; Document As-Is processes and To-Be solutions