Customer Success Manager
Core
Build long-term relationships with hospitality clients to drive product adoption, retention, and value realization for Shiji's technology solutions.
Role type
Customer Success Manager (SaaS)
Builds
Hospitality technology solutions (PMS, POS, CRS)
Domain
Hospitality / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, stakeholder relationship building, data-backed business reviews, churn risk mitigation, product adoption strategy, technical problem-solving, cross-functional collaboration, executive presentation, strategic planning
Preferred skills
Hospitality industry knowledge, cloud-based PMS/POS architecture understanding
Technologies
Enterprise Property Management Systems (PMS), Point of Sale (POS), Global/Distribution CRS platforms
Responsibilities
Lead client transition from implementation to long-term success, perform data-backed business reviews and health checks, identify and resolve operational/technical risks, act as primary escalation point, bridge Americas market with global product organization, lead executive business reviews
Seniority
Mid-level, hands-on IC