COLLECTIONS ANALYST GBS
Core
Manage collection of pending customer payments via phone, email, and other channels, focusing on accounts selected based on aging reports.
Role type
Collections Analyst
Builds
Timely customer payments and resolved payment disputes
Domain
Global inspection, verification, testing, training, and certification
Deliverable
client delivery
Required skills
Contacting customers via multiple channels, managing payment deductions, resolving payment disputes, maintaining accurate payment records, completing reconciliations, process improvement initiatives
Preferred skills
Prior experience with international B2B clients
Responsibilities
Contact customers to ensure timely payments, collaborate with O2C team to manage payments and disputes, maintain payment records and complete reconciliations, contribute to process improvement initiatives
Seniority
Individual Contributor