Bill-to-Cash (B2C) Collection Analyst
Core
Contacting clients via phone, email, or fax to collect outstanding receivables and manage payment disputes.
Role type
Collection Analyst
Builds
Cash flow recovery for B2C customers
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
phone communication, email communication, account reconciliation, report generation, customer statement management, stakeholder collaboration, data analysis, MS Office proficiency
Preferred skills
Oracle E Business Suite knowledge, credit limits management experience
Responsibilities
Contact customers to collect receivables based on assigned queues, document customer contact notes, maintain accurate records for customer payment status, prepare and generate B2C reports, perform customer account reconciliations, review and send periodic customer statements, escalate issues and disputes, support maintenance of process documentation, ensure Collections KPIs are met
Seniority
Junior to Mid-level IC