COLLECTIONS ANALYST GBS FSSC
Core
Manage collection of pending customer payments via phone, email, and other channels, focusing on accounts selected based on aging reports.
Role type
Collections Analyst
Builds
Timely customer payments and resolved payment disputes
Domain
Financial services / Order to Cash operations
Deliverable
client delivery
Required skills
Customer communication, payment reconciliation, dispute resolution, process improvement, financial reporting
Preferred skills
International B2B client experience
Responsibilities
Contact customers to ensure timely payments, manage deductions, resolve disputes, derive problems to local finance/operations teams, maintain accurate payment records, complete reconciliations, contribute to process improvement initiatives
Seniority
Individual Contributor
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