COLLECTIONS ANALYST GBS
Core
Senior Collection Specialist managing outstanding customer payments, aging reports, and account reconciliations for the Bill to Cash (B2C) team.
Role type
Senior IC collections analyst
Builds
Accurate customer payment records, periodic account statements, and financial reports on overdue invoices
Domain
Finance / Accounts Receivable / Collections
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collection strategies execution, customer service, account reconciliation, financial data reporting, process improvement, training leadership
Preferred skills
Oracle E-Business Suite, MS Office (Intermediate Excel)
Responsibilities
Conduct collection calls and correspondence, maintain accurate payment status records, perform account reconciliations, review and distribute account statements, provide feedback on bad debts and write-offs, escalate disputes, report on aged debt, lead collection training programs
Seniority
Senior, hands-on IC