Consultant Support FAI avec expertise N1
Core
L1 network support specialist handling incident resolution for ADSL, FTTH, VOIP, and IPTV services for retail and enterprise customers.
Role type
L1 technical support consultant
Builds
Network service restoration and incident resolution
Domain
Telecommunications / Internet Service Provider
Required skills
Network troubleshooting, Incident management, Customer communication, Ticket qualification, Service restoration, Trend analysis
Preferred skills
Telecom industry experience, French language proficiency (B2/C1)
Responsibilities
Diagnose and resolve network incidents, Manage customer complaints for ADSL/FTTH/VOIP/IPTV, Qualify tickets before escalation, Monitor incident trends and preventive actions, Support field teams and customer service, Ensure end-to-end service restoration for clients