Superviseur Relations Clients H/F
Core
Manage a team of ~10 Customer Service Agents to handle inbound calls/emails from internal/external clients regarding information requests, rental inquiries, and complaints, ensuring continuous improvement of tools and processes to drive commercial objectives.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and commercial solutions for equipment rental clients
Domain
Equipment rental / BTP / Events / Services
Deliverable
client delivery
Required skills
Team management, recruitment, training, performance monitoring, customer satisfaction management, commercial solutioning, oral and written communication
Preferred skills
Pedagogical approach, diplomacy, problem-solving, team collaboration
Responsibilities
Recruit and train customer service agents, monitor team performance on inbound inquiries and complaints, drive continuous improvement of service tools and processes, contribute to commercial targets
Seniority
Senior, hands-on IC