hote accueil / caisse
Core
Manage the checkout line and welcome area to drive customer satisfaction, optimize checkout flow, and handle complaints.
Role type
Frontline retail operations manager
Builds
Checkout efficiency and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team management, customer relationship management, performance monitoring, complaint handling, operational planning
Preferred skills
Communication, client-oriented mindset
Responsibilities
Manage and engage the team, organize and plan the checkout line and welcome area, manage customer relationship quality, optimize checkout flow, monitor performance and productivity goals
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