Front End Lead Full Time
Core
Oversees frontline operations and coaching for a wholesale club, ensuring member service excellence and operational standards in the absence of the Front End Manager.
Role type
Front End Lead (Retail Operations)
Builds
Frontline team performance, member experience, and operational compliance for BJ's Wholesale Club
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Prior leadership experience, prior cashier experience, basic math skills, ability to navigate POS systems, ability to manage self-checkout lanes
Preferred skills
Prior membership or sales knowledge and experience
Responsibilities
Supervises the front line (cashiers, SCO, membership desk), coaches and develops team members, drives membership metrics, performs front end transactions (POS, payments, scanning), manages self-checkout lanes, ensures club cleanliness and standards
Seniority
Individual Contributor, Lead level