Lead Key Account Manager (Retail Franchise) (m/w/d)
Core
Strategic management of a portfolio of Germany's largest and most important franchise partners, ensuring alignment between partner goals and corporate objectives while driving profitability and network stability.
Role type
Lead Key Account Manager (Franchise)
Builds
Long-term strategic partnerships within the retail franchise network
Domain
Retail / Franchise Management / Gaming
Deliverable
client delivery
Required skills
Strategic planning, financial and operational KPI analysis, performance review creation, business case development, portfolio optimization, expansion/consolidation decision support, risk identification, cross-functional coordination, contract compliance monitoring, shop standard enforcement
Preferred skills
Multi-location network experience, gaming industry background, omnichannel retail strategy understanding
Technologies
Business intelligence tools, dashboarding software
Responsibilities
Analyze financial and operational KPIs to identify performance gaps; develop individual growth plans for franchise partners; coordinate with internal teams to translate requirements into scalable solutions; ensure partners adhere to commercial and compliance frameworks; proactively identify growth opportunities and risks within the network.
Seniority
Senior, hands-on IC
