Superviseur d'équipe support IT / Production Supervisor - Anglais courant H/F
Core
Plan, coordinate, and monitor IT support team activities to ensure quality, service level agreement (SLA) compliance, and adherence to client procedures.
Role type
Production Supervisor (IT Support)
Builds
IT support operations and service delivery for client organizations
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Team planning and coordination, SLA analysis and reporting, staff training and upskilling, meeting facilitation (COPIL), quality control, proactive decision-making
Preferred skills
Empathy, resilience, synthesis, anticipation
Technologies
None stated
Responsibilities
Plan and coordinate team activities based on quality and service objectives; Train team members on procedures and client context; Control and analyze daily activity reporting and SLA results; Prepare and present results at management meetings (COPIL); Ensure information transmission and communication within the team
Seniority
First experience in a similar role