Customer service representative
Core
Handle customer inquiries, resolve issues, and provide superior customer service via calls and emails.
Role type
Customer service representative
Builds
Customer satisfaction and resolution
Domain
Customer support
Deliverable
client delivery
Required skills
Customer inquiry handling, issue resolution, complaint management, empathetic support, record keeping, night/overnight shift flexibility
Preferred skills
Sales experience, strong interpersonal skills, fluency in English (B2-C1) and other languages
Responsibilities
Respond to customer calls and emails, offer solutions to resolve concerns, maintain accurate records of interactions
Seniority
Individual contributor
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