Senior Technical Consulting Engineer
Core
Primary technical point of contact resolving complex network, application, and cloud service provider issues for global customers.
Role type
Senior Technical Consulting Engineer
Builds
Customer support workflows and automation solutions
Domain
Network engineering, cloud infrastructure, and SaaS
Deliverable
client delivery
Required skills
TCP/IP, DNS, HTTP/S, BGP, Linux administration, Kubernetes, Docker, KVM, VMware, Python, JavaScript, Ansible, Terraform
Preferred skills
CCNA, CCNP, CCIE, DevNet, security protocols, SSO
Technologies
ThousandEyes, Cisco, Linux, Kubernetes, Docker, Ansible, Terraform
Responsibilities
Perform deep-dive troubleshooting across network, application, and cloud environments; Lead cross-functional collaboration to document problem definitions and resolution steps; Identify workflows for automation; Participate in 24x7 support coverage
Seniority
Senior, hands-on IC
