Customer Quality Engineer 客户质量工程师
Core
Manage customer quality complaints, handle claims and negotiations, and ensure compliance with IATF16949 standards for commercial vehicle steering systems.
Role type
Customer Quality Engineer (Commercial Vehicle Steering)
Builds
Customer satisfaction and compliance for steering system products
Domain
Automotive / Commercial Vehicle Steering Systems
Deliverable
client delivery
Required skills
IATF16949 knowledge, 8D problem solving, technical drawing reading, vehicle technology knowledge, steering system expertise
Preferred skills
Chassis system knowledge, English proficiency
Technologies
QC @ system, PPAP, 8D
Responsibilities
Lead customer quality complaint handling and resolution; Negotiate claims, penalties, and lump-sum contracts with customers; Monitor storage, transportation, and assembly processes at customer sites; Provide product and diagnosis training to OEMs and service stations; Submit analysis reports and PPAP documents to customers; Transfer customer quality requirements to internal departments.
Seniority
Mid-level, hands-on IC