Customer Windows/Customer Quality Management Staff
Core
Act as the key customer contact for quality concerns, manage 8D investigations, and handle customer complaints and concessions in a high-precision automotive manufacturing environment.
Role type
Senior IC Customer Quality Management Engineer
Builds
Quality documentation (PPAP, APQP, PSW), inspection reports, and containment actions for defective parts.
Domain
Automotive manufacturing / Quality Management Systems
Deliverable
client delivery
Required skills
8D problem solving, QMS core tools (APQP, FMEA, Control Plans, MSA, SPC, PPAP), audit management, statistical analysis, cost reporting, Safe Launch activities
Preferred skills
Cpk/Cmk evaluation, 3rd-party sorting coordination, new model introduction support
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook), measuring instruments
Responsibilities
Coordinate 8D investigations and follow-ups, handle customer complaints and IQIS input, lead and support internal/external audits, analyze and report on inspection and trial events, investigate 0-km claims and internal failures, manage Safe Launch activities
Seniority
Senior, hands-on IC