Officer, Customer Feedback & Resolutions
Core
Manage patient, staff, and stakeholder feedback, complaints, and grievances to ensure timely resolution and compliance with healthcare regulations.
Role type
Customer feedback and grievance resolution officer
Builds
Corrective actions and improved patient care processes
Domain
Healthcare management
Deliverable
client delivery
Required skills
Grievance handling, data analysis, conflict resolution, regulatory compliance knowledge, training delivery
Preferred skills
Experience in healthcare settings, capacity-building for staff
Technologies
Feedback management systems, data analysis tools
Responsibilities
Receive and track feedback/complaints, investigate and resolve issues, analyze data for trends, collaborate on systemic improvements, support staff training, participate in quality audits
Seniority
Mid-level, hands-on IC
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