Manager - Mediator/Complaint Handling
Core
Manage and investigate customer complaints regarding insurance, investment, and banking products, ensuring regulatory compliance and driving process improvements.
Role type
Manager - Complaint Handling & Regulatory Liaison
Builds
Complaint resolution workflows and regulatory reporting
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
complaint handling, regulatory compliance, policy development, stakeholder liaison, root cause analysis, corrective action planning
Preferred skills
knowledge of insurance and investment products, understanding of banking operations
Technologies
Microsoft Office
Responsibilities
Handle customer complaints for insurance and investment products; coordinate handling of complaints for other banking products referred by regulators; liaise with internal and external parties for investigations; communicate with regulators on complaints cases; review and update complaints handling policies and procedures.
Seniority
Manager, hands-on leadership