Business Support Analyst
Core
Managing user access, identity, and business support for client applications while identifying automation opportunities and ensuring security compliance.
Role type
Business Support Analyst (Identity & Access Management)
Builds
User account management workflows, access control policies, and security compliance reports for business applications.
Domain
IT Operations / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
User account management, IAM log analysis, access rights assignment, software installation assistance, project participation, asset management, external helpdesk coordination
Preferred skills
Automation opportunity identification, systematic thinking, autonomous work
Technologies
ServiceNow, Active Directory, Microsoft Office 365
Responsibilities
Create, modify, and deactivate user accounts; Monitor and analyze IAM logs for security issues; Assign and revoke access rights; Assist in software installations and configurations; Participate in workshops regarding business activities; Review user identities and work with application owners; Link external IT helpdesk support to local business needs
Seniority
Junior, hands-on IC