Incident Manager N2
Core
Leading crisis situations and coordinating major change calendars for public sector infrastructure control centers.
Role type
Incident Manager (IT Operations)
Builds
Infrastructure stability and change management processes for public administration clients
Domain
Public Administration / IT Infrastructure Operations
Deliverable
client delivery
Required skills
Infrastructure and application knowledge, CAB leadership, crisis management, process coordination, team task tracking, KPI monitoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Backup the service owner, lead CAB meetings, lead crisis situations for incident/change management, coordinate and update major change calendars, track process indicators, follow up on team tasks and report to client owners, define and follow up on process implementation tasks
Seniority
Mid-level, hands-on IC
