Customer Service _HLL
Core
Manage customer orders, track progress, and handle queries for a testing, inspection, and certification company.
Role type
Customer Service Representative
Builds
Order status updates, payment tracking, and client communication
Domain
Testing, inspection, and certification
Deliverable
client delivery
Required skills
Order tracking, payment status verification, client communication, data entry, document preparation
Preferred skills
English proficiency, office skills
Technologies
OTS (Applicant, Factory, Buyer, Sample information, Product code)
Responsibilities
Receive and check samples against quotations, register job numbers, prepare and send sales orders and pro forma invoices, track order progress and notify clients, update order status on OTS, clarify KAM program details, check client payment status and follow up on debts, handle client and internal queries regarding order status, manage revised or rework reports.
Seniority
Entry-level
