Entry Level Customer Service Manager | Customer Service Manager [COC0028027]
Core
Supervise daily operations of service teams, coach and develop team members, and monitor service metrics for Government and Public Services Sector Human Capital Solutions.
Role type
Entry Level Customer Service Manager (Staffing Augmentation)
Builds
Temporary help services and recruiting/staffing solutions for government clients like City of Charlotte
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
Supervision, team coaching, performance monitoring, conflict resolution, scheduling, staffing management, procedure implementation
Preferred skills
Government sector experience, technical area expertise, advanced Excel/Access/Visio proficiency
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Supervise daily operations of service teams, Coach and develop team members, Monitor service metrics, Oversee scheduling and staffing, Implements new service procedures
Seniority
Entry Level, hands-on IC
