Senior Level Customer Service Representative | Customer Service Representative [COC0025024]
Core
Senior-level customer service professional supporting staffing augmentation and recruiting services for Government and Public Services Sector clients, specifically the City of Charlotte.
Role type
Senior IC Customer Service Representative (Staffing & Recruiting Support)
Builds
Staffing augmentation and recruiting services for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
client advocacy, relationship building, negotiation, account management, adaptability
Preferred skills
Government sector experience, technical area expertise, advanced Excel/Access/Visio proficiency
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Maintain high-value client accounts, resolve escalated issues, monitor client satisfaction trends, handle contract renewals, coordinate client onboarding
Seniority
Senior, hands-on IC