Senior Level Call Center Supervisor | Call Center Supervisor [COC0023022]
Core
Manage staff, budgets, and operational strategy for a Senior Level Call Center Supervisor role supporting Government and Public Services Sector Human Capital Solutions.
Role type
Senior Call Center Supervisor (Staffing Augmentation)
Builds
Human Capital Solutions for Government and Public Services clients (e.g., City of Charlotte)
Domain
Government and Public Services / Human Capital Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, leadership, data analysis, business acumen, adaptability, results orientation
Preferred skills
Government and Public Services Sector Experience, functional and technical area expertise
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Responsibilities
Manage staff, budgets, and operational strategy; Monitor KPIs and implement improvements; Coordinate technology and system upgrades; Oversee vendor or outsourced partner relationships; Lead disaster recovery planning for operations
Seniority
Senior, hands-on IC