General Manager - Operations (BPO)
Core
Oversee daily operations for mid to large scale BPO sites, ensuring efficient delivery of services and meeting client requirements.
Role type
Senior General Manager - Operations (BPO)
Builds
Operational strategies and service delivery for global clients
Domain
Business Process Outsourcing (BPO), Utilities
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-site operational management, team leadership and development, client relationship management, strategic planning, compliance and risk management, reporting and analytics, utility domain knowledge, MS Office proficiency, senior stakeholder management
Preferred skills
Proven experience at Senior executive/Head of role level, strong problem solving and decision-making abilities, attention to detail
Technologies
MS Office
Responsibilities
Oversee daily operations and ensure process efficiency, monitor performance metrics and implement improvement strategies, lead and mentor operations leaders and staff, serve as primary point of contact for clients, develop and implement operational strategies, ensure compliance with regulatory requirements and internal policies, prepare and present regular reports on operational performance
Seniority
Senior, hands-on IC with executive-level oversight