Lead Receptionist | Reception [COC0017214]
Core
Supervise front desk staff, manage visitor flow, and coordinate scheduling for a government and public services reception team.
Role type
Lead Receptionist (Supervisory)
Builds
Reception operations and visitor management for government clients
Domain
Government and Public Services
Deliverable
product features
Required skills
Supervision, visitor management, scheduling coordination, training and onboarding, escalation handling
Preferred skills
Customer engagement, organization, professional demeanor, team coordination
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio
Responsibilities
Supervise front desk staff and daily workflow, oversee visitor management and customer inquiries, coordinate reception scheduling and coverage, assist with facility scheduling for events, responsible for reception training and onboarding, act as escalation point for customer concerns
Seniority
Mid-level, supervisory IC
