Customer Service Supervisor | Customer Service [COC0028225]
Core
Supervise daily operations of service teams, coach and develop team members, and monitor service metrics for Government and Public Services clients.
Role type
Customer Service Supervisor
Builds
Service delivery operations for Government and Public Services clients
Domain
Government and Public Services
Deliverable
client delivery
Required skills
Leadership, performance monitoring, conflict resolution, scheduling and staffing, implementing new service procedures
Preferred skills
Microsoft Office proficiency (Excel, Access, Outlook, PowerPoint, Word), data analytic tools, Visio
Responsibilities
Supervise daily operations of service teams, Coach and develop team members, Monitor service metrics, Oversee scheduling and staffing, Implements new service procedures, Works closely with quality assurance teams
Seniority
Mid-level Supervisor
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