Lead Receptionist | Reception [COC0017214]
Core
Lead a reception team to manage front desk operations, visitor management, and customer inquiries for government and public services clients.
Role type
Lead Receptionist (Supervisory)
Builds
Front desk operations and visitor management workflows
Domain
Government and Public Services
Deliverable
product features
Required skills
Supervisory leadership, visitor management, scheduling coordination, customer engagement, team coordination, facility scheduling, training and onboarding
Preferred skills
Microsoft Office proficiency (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Responsibilities
Supervise front desk staff and daily workflow, oversee visitor management and customer inquiries, coordinate reception scheduling and coverage, act as escalation point for customer concerns, assist with facility scheduling for events, responsible for reception training and onboarding
Seniority
Mid-level, hands-on lead