Operations Manager (DAL)
Core
Leading daily operations of a team of hourly Ambassadors at an airport station, focusing on security, customer service, and sales.
Role type
Operations Manager (Airport Station)
Builds
Frictionless identity verification experiences for travelers at airport stations
Domain
Travel / Identity Verification / Airport Operations
Required skills
Leadership, team coaching, employee relations, sales goal management, customer service standards, compliance adherence, stakeholder relationship building, data analysis
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
Airport security systems, customer feedback tools, HR management software
Responsibilities
Support General Manager in station operations, ensure CLEAR and TSA policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Mid-level, hands-on IC