Associate - Customer Service - Work At Home
Core
Support general billing inquiries, verify customer account information, and recommend solutions to meet customer needs.
Role type
Associate Customer Service Representative
Builds
Customer support interactions and account resolution
Domain
Customer Service / Billing Support
Deliverable
client delivery
Required skills
PC keyboarding, Microsoft Office (Outlook, Word, Excel), verbal and written communication, problem diagnosis, multi-tasking
Preferred skills
CRM applications experience, technical support experience
Responsibilities
Support general billing inquiries, Access customer records and verify account information, Identify potential customer needs and recommend solutions, Place follow-up calls to ensure needs are met, Access customer databases to determine root causes and resolutions, Interact with client departments regarding escalations