Assistant Manager Customer Service
Core
Develop and implement strategies to improve customer satisfaction and loyalty while handling escalated issues and analyzing service data.
Role type
Assistant Manager Customer Service
Builds
Customer service policies, procedures, and team capabilities
Domain
Customer Service
Deliverable
dashboards & analysis
Required skills
Strategy development, conflict resolution, data analysis, process improvement, hiring and training, quality assurance adherence
Preferred skills
Leadership, problem-solving, time management, adaptability
Technologies
None stated
Responsibilities
Develop customer satisfaction strategies, handle escalated complaints, collaborate on complex inquiries, analyze service data, contribute to policy development, ensure quality standards, recommend process improvements, participate in team hiring and training
Seniority
Mid-level, supervisory
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