Un(e) Support Applicatif (M/F)
Core
Identifying anomalies, defining issues to answer client questions, and managing incidents for diagnostic software used by clinicians and laboratories.
Role type
Application Support Engineer
Builds
Diagnostic and molecular biology software applications
Domain
Medical diagnostics / Molecular biology
Deliverable
client delivery
Required skills
Windows environment mastery, incident tracking, cross-functional collaboration, crisis management, process improvement
Preferred skills
autonomy, initiative, teamwork, rigor, organization
Technologies
Windows, call tracking tools
Responsibilities
Identify anomalies and define issues to answer client questions, communicate and report incidents internally, track improvement work, follow up with developers on problems, manage key clients from a support perspective, use call tracking tools to analyze incidents, contribute to international cross-functional projects, lead and participate in crisis management
Seniority
Mid-level, hands-on IC