Support Specialist with German (Hybrid)
Core
Provide Level 1 technical support to Daylight PMS customers in the hospitality industry via phone and electronic means, resolving post-install inquiries and troubleshooting issues.
Role type
Support Specialist (Level 1 Technical Support)
Builds
Daylight PMS software solutions for hotels, restaurants, and retail outlets
Domain
Hospitality industry / Property Management Systems (PMS)
Deliverable
client delivery
Required skills
troubleshooting, remote access tools, networking (setup/configuration), OS installation and configuration, Microsoft Office suite, knowledge base creation
Preferred skills
mentoring colleagues, writing knowledge base articles, identifying efficiency improvements
Technologies
Daylight PMS, Microsoft Word, Excel, Outlook, PowerPoint, Remote Access Tools
Responsibilities
Resolve customer inquiries using Knowledge Base and product documentation; track and document service desk requests; escalate complex tickets to higher support levels; attend product training; mentor colleagues on challenging issues.
Seniority
Individual Contributor
