カスタマーサポート/日本語
Core
Handle inquiries via phone, email, and chat for Japanese customers using a Japanese e-commerce site, covering order issues, returns, payment errors, and logistics tracking.
Role type
Customer Support Specialist (Japanese)
Builds
Customer support operations for a Japanese e-commerce platform
Domain
E-commerce / Customer Service
Deliverable
client delivery
Required skills
Japanese (native/proficient), PC skills, communication skills
Preferred skills
Customer support experience, e-commerce industry experience, customer-facing experience
Technologies
None explicitly stated
Responsibilities
Respond to customer inquiries via phone, email, and chat; assist with order tracking and logistics issues; resolve payment and return requests
Seniority
Entry to Mid-level