ERP Mandarin/Cantonese (Malaysia)
Core
Answering, resolving customer issues, and upselling via chat for Mandarin and Cantonese-speaking clients.
Role type
Customer Service Associate
Builds
Customer resolution and consultation using cutting-edge solutions
Domain
Utilities and technology applications
Deliverable
client delivery
Required skills
Chat support, customer issue resolution, upselling, data entry, documentation, case management, client tools usage
Preferred skills
Fluency in Mandarin, Fluency in Cantonese
Responsibilities
Answer and resolve customer issues via chat, identify and relate to customer needs, provide resolution/consultation with cutting-edge solutions, remain updated on client and industry processes, utilize client-based tools, transfer customers to appropriate departments, conduct data entry and case management, achieve and maintain required metrics
Seniority
Individual Contributor
