Mandarin Bilingual Specialist
Core
Engage with bilingual (English and Mandarin) customers through voice channels to address inquiries, concerns, and requests.
Role type
Bilingual Customer Support Specialist (Voice)
Builds
Customer support interactions for clients across Banking, Healthcare, Insurance, Shipping, Logistics, and Travel industries.
Domain
Customer Service / BPO
Deliverable
client delivery
Required skills
Bilingual English and Mandarin proficiency, voice communication, complex problem-solving, CRM data entry, multitasking, shift flexibility
Preferred skills
Product knowledge, empathy, time management
Technologies
CRM software, MS Office
Responsibilities
Engage with customers via voice, resolve complex issues, maintain interaction records, stay updated on product/policy changes, participate in training, contribute to team best practices
Seniority
Mid-level, hands-on IC
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