Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone Support [NPS025030]
Core
Provide Tier 1 and Tier 2 troubleshooting and technical support for video conferencing and phone systems for government clients.
Role type
Intermediate Systems Engineer (IT Support)
Builds
Video conferencing and voice services solutions
Domain
Government and Public Services (National Park Service)
Deliverable
client delivery
Required skills
Video conferencing troubleshooting, Telecommunication systems management, IT Service Management (ITSM), Operating System (OS) support, High Availability Cluster Multiprocessing (HACMP), Cybersecurity proficiency, Disaster Recovery and Business Continuity
Preferred skills
Microsoft Certified Systems Engineer (MCSE), Certified Project Management Professional (PMP), Federal government experience
Technologies
Microsoft Office, Visio, Adobe Acrobat
Responsibilities
Troubleshoot video and phone systems, Deliver technical solutions for phone and video hardware, Support video conferencing and voice services, Manage telecom networks across multi-site environments
Seniority
Intermediate, hands-on IC