Team Lead / Manager - Operations, Workforce, Training and/or Quality Team
Core
Manage operations, workforce, training, and quality teams to achieve metric goals and complete monthly deliverables.
Role type
Operations Team Lead / Manager
Builds
Operational support services for clients in Travel, Insurance, Banking, Healthcare, and other industries
Domain
Business Process Management (BPM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
problem solving, decision making, analytical skills, team performance management, coaching, constructive feedback, administrative task execution
Preferred skills
experience in Insurance, Healthcare, or Financial Account
Technologies
N/A
Responsibilities
Manage team performance, provide coaching and feedback to subordinates, perform administrative tasks for operational support, lead teams to achieve metric goals and complete monthly deliverables
Seniority
Mid-level Manager
